Privacy notice

1. Identity and address of the data controller

Gerardo Ayala Garibay, operating commercially under the name LESGEM, is responsible for processing the personal data collected through this website.

Address: Mariano Otero 5843 B, Paseos del Sol, Postal Code 45079, Zapopan, Jalisco, Mexico.

Privacy contact email: gerardo.ayala@lesgem.com.

2. Personal data we collect

When you use the contact form, we may request the following information:

• Name.
• Email address.
• Company name.
• Information voluntarily included in the message.

LESGEM does not request sensitive personal data through the form. Please do not include passwords, financial information, health data, official identification, or other sensitive or confidential information in your initial message.

3. Purposes of processing

Personal data will be used for primary purposes related to your request:

• To receive, identify, and respond to inquiries.
• To contact you to understand a need, project, or service request.
• To prepare and follow up on a proposal, assessment, or business conversation requested by you.
• To retain basic communication records while follow-up is ongoing.
• To prevent misuse of the form and maintain website security.

We will not use data submitted through this form for mass advertising campaigns or unrelated purposes without informing you and, when applicable, obtaining your consent.

4. Legal basis and consent

Processing is carried out in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties and other applicable provisions. By voluntarily submitting the form, you acknowledge having reviewed this notice and consent to the processing necessary to address your request.

5. Transfers and service providers

LESGEM does not sell, rent, or trade your personal data. We will not make transfers that require your consent without informing you beforehand.

Information may be processed by providers that support the technical operation of the website, email, hosting, or security, solely under LESGEM's instructions and subject to confidentiality obligations. It may also be disclosed when necessary to comply with a legal obligation or a request from a competent authority, where permitted by applicable law.

6. Retention and security

We will retain information for the time necessary to respond to and follow up on the inquiry, as well as for any additional periods required by legal obligations or the defense of rights. When it is no longer necessary, it will be deleted or restricted as appropriate.

We apply reasonable administrative and technical measures to protect data against loss, alteration, unauthorized access, use, or disclosure. No internet-connected system can guarantee absolute security.

7. ARCO rights

You may request access to your personal data, correction when it is inaccurate, cancellation when you believe it is no longer necessary, or object to certain processing. These are the rights of Access, Rectification, Cancellation, and Objection, known in Mexico as ARCO rights.

To exercise these rights, email gerardo.ayala@lesgem.com with the subject line “ARCO Rights Request” and include:

• Your name and a way to contact you.
• A clear description of the right you wish to exercise.
• The data or communications that allow us to locate your information.
• When necessary, information that verifies your identity or representation.

LESGEM will respond within the time limits established by applicable law and may request additional information when necessary to process the request.

8. Withdrawal and limitation of use

You may withdraw your consent or request that we limit the use or disclosure of your data by writing to the same email address. Withdrawal will not have retroactive effect and may not apply where there is a legal obligation or another permitted reason to retain or process the information.

9. Cookies, links, and third-party services

This website may use technical resources essential to its operation and remember local preferences, such as light or dark mode. If analytics, advertising tools, or non-essential cookies are added later, this notice and the consent mechanisms will be updated before they are used.

Links to WhatsApp and social networks lead to external services subject to their own privacy notices and practices. LESGEM does not control processing performed directly by those platforms.

10. Changes to this privacy notice

LESGEM may update this notice to reflect legal or operational changes or changes to contact methods. The current version will remain available on this page and will show its latest update date.